If you can measure it, you can manage it – or improve it. VIRIA can help you find and implement the right measurements to track activities against objectives, both inside and outside your organisation.
Accountabilities design
How do you know you’ve ‘got it right’? VIRIA can help you develop key performance indicators to assess performance against strategic objectives. Performance feedback from stakeholders is essential to success and having the right key performance indicators to help you will keep your projects on track.
Customer surveys and stakeholder feedback – What do your customers think of you? VIRIA can help to design easy-to-implement customer surveys, using either phone, face to face or web-based data collection methods.
VIRIA can implement these surveys, helping you to identify the right customers to ask, or selecting an appropriate sample from a large customer base. VIRIA can also analyse the responses and prepare a report suitable for management or the board, at the level of detail that you need.
Not just interested in customers? VIRIA can do the same for a broader set of stakeholders, to help smaller organisations and not-for-profit associations get some feedback on their constituents and help to gauge perceptions of your services by different users, and funding agencies.
Gap analysis and benchmarking
As the implementation of your new products or processes matures, comparing actual performance with potential or desired performance based on industry standards or objective measures will focus your effort and company resources on successfully delivering against your plans in a competitive marketplace.
Business environment analysis
Want a quick way to measure performance and “where you are at”? VIRIA can bring a range of business tools to help you analyse your current situation and plan for the future.
SWOT (strengths and weaknesses, opportunities and threats) has been around a long time, but it is still one of the most effective positioning and planning tools available.
PESTLE (political, economic, social, technological, legal and environmental) is a useful tool for understanding the environment in which you are working.
VIRIA can also provide skills in a number of foresighting techniques including scenario planning, critical path analysis, technology roadmapping and Delphi surveys. |
